Terms of Service

Refund Policy – MyNirdeshak

Effective Date: 01-04-2026

MyNirdeshak, an initiative of Love Sharma Nirdeshak Foundation, is committed to providing transparent, fair, and student-centric services. This Refund Policy outlines the terms and conditions under which refunds may be granted for services offered on our platform.

1. General Principles

• All payments made on MyNirdeshak are subject to this Refund Policy.
• Refunds are processed only in genuine, verifiable, and justified cases.
• Once a service has been initiated, refunds may be partially or fully restricted.
• Strict timelines apply for raising refund requests.
• The decision of MyNirdeshak shall be final in case of disputes.

2. Services Covered Under Refund Policy

This policy applies to the following paid services:

• Scholarship Registration Fee – ₹999
• Hostel Reservation Fee – ₹999
• Education Loan Application Fee – ₹1499
• International Connect / Abroad Study Registration Fee – ₹1999
• Startup Support Fund Requesting Fee – ₹2499

3. Refund Eligibility Criteria

A user may be eligible for a refund under the following conditions:

3.1 Technical Errors

• Payment deducted but service not activated.
• Duplicate or excess payment due to system/payment gateway error.

3.2 Service Non-Initiation

• If MyNirdeshak fails to initiate the service within the committed timeline.

3.3 Wrong Transaction

• Payment made incorrectly due to a verified technical glitch.

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after successful payment.
• User submits incorrect, incomplete, or misleading information.
• Rejection of application by third-party institutions (colleges, universities, banks, investors, etc.).
• Delay caused by external stakeholders beyond MyNirdeshak’s control.
• Once the service process has been initiated or completed.

5. Service-Specific Refund Rules

5.1 Scholarship Registration (₹999)

• Refund applicable only if application process has not started.
• No refund once scholarship application is submitted or processed.

5.2 Hostel Reservation (₹999)

• Refund allowed if hostel booking process has not been initiated.
• No refund after confirmation request is sent to hostel partners.

5.3 Education Loan Application (₹1499)

• Refund applicable if no consultation or documentation has started.
• No refund once loan application processing begins.

5.4 International Connect / Abroad Study (₹1999)

• Refund applicable if profile is not shared with universities.
• No refund once application/profile submission is initiated.

5.5 Startup Support Fund (₹2499)

• Refund applicable only if evaluation process has not started.
• No refund once startup profiling, documentation, or pitching process begins.

6. Refund Request Process

To request a refund:

1. Email us at: support@mynirdeshak.in
2. Provide the following details:
   • Full Name
   • Registered Mobile Number
   • Transaction ID / Payment Proof
   • Reason for Refund Request

7. Refund Approval & Processing Time

• Refund requests will be reviewed within 3–5 working days.
• Refund approval decision will be communicated within 7–10 working days after review.
• Once approved, the refund credit timeline may vary depending on banking/payment partners and internal processing, and may take up to 180 days to be credited to the original payment method.

8. Cancellation Policy

• Users may cancel services before initiation to remain eligible for a refund.
• Once the service has started, cancellation may not guarantee a refund.

9. Partial Refund Policy

• Partial refunds may be granted depending on:
  • Stage of service delivery
  • Operational costs incurred
  • Resources already utilized

10. Force Majeure

MyNirdeshak shall not be held responsible for delays or failures in refund processing due to unforeseen circumstances such as natural disasters, government restrictions, server downtime, or payment gateway failures.

11. Policy Updates

MyNirdeshak reserves the right to modify this Refund Policy at any time without prior notice. Updated versions will be published on the website.

12. Contact Us

For any refund-related queries:

• Email: support@mynirdeshak.in
• Phone: +91 98765 43210

Disclaimer: This policy is designed to maintain fairness, transparency, and operational sustainability while protecting both students and the organization.